Dear Dr. RE,
I wanted to take this moment to thank you for the work that you do. Without all of you many of us would never have the opportunity to even try to have a baby. The advancements in reproductive medicine are amazing and people like you make this possible. But, as in any field of expertise, there is the tendency to become far removed for the common man. I want to take a few minutes to share with you what it is like to be on our side of things.
When we come in for that first consultation we are usually a bit scared. We already know that something is wrong but we are hoping that it will be a simple fix. This is denial. We all do it. It protects us from ugly truth that you are about to share with us. So be kind. Be gentle. This is scary! We know that you are busy and important but don't rush through our appointments. Allow plenty of time to answer our questions and assure us that you care, even if you don't. We don't need to be coddled, just respected.
See us as people, not dollar signs. Don't try to push more expensive procedure just because it lines your pockets. And the same is try if we really do need IVF, please don't push us to do several IUIs when you know that we will be wasting our money. Be honest with us and give us the facts. We know you are not God and cannot determine with certainty what will work or not, but give us your best estimation. Remember, we are not made of money. The majority of your patients cannot just write out a check for IVF. Most of us have to work overtime, sell items, do fundraisers, mortgage our homes and even our retirements. We put everything on the line for just this one chance. And while we are talking money, have you considered reevaluating your prices? Maybe offer cash discounts? Or a sliding scale based upon income? Do you accept leftover medications and donate them to patients that need it? What about a referral discount? Also, make us aware of any resources available that could save us some money. We expect to pay for your services and to pay well. We don't have an issue with this so much as how outrageous these services can be at times. It often restricts us from being able to proceed. Please consider this when deciding on what to charge.
Your staff is one of the most important facets of your clinic. A beautiful waiting room, fancy lights and soft music are nice, but not nearly as important as an efficient staff. It should not take days to get a return call from a nurse. Prices should be explained clearly. Be kind when we call or sign in. Fax records or reports as soon as possible. Be clear with instructions. And don't get upset when we need to ask you to clarify something. This is new to us and we don't always understand. If you do not use emails to communicate, consider it. This allows us to ask our questions and your staff to communicate when they have a moment. And one of the most important things is to show compassion when telling us that our pregnancy test came back negative. Those words shatter our hearts into a million pieces. All of that time and money was for nothing. Please remember that when sharing this news.
These are just a few things that we, as patients, hope to share with you. I am sure that some of my readers will add their thoughts as well. We are hoping to expand our families not have elective plastic surgery.
No, we do not "have" to have a baby, this is not a life threatening
disease, but it is something that we feel to our very core, that need to
procreate. Your compassion and understanding is much appreciated.